Effective Date: 13 July 2026

EB Interiors (ABN: 53 995 402 238), a Sydney-based interior design studio, is committed to protecting the privacy of all individuals who engage with us, whether through our website, in person, or in the course of our design services. This Privacy Policy outlines how we collect, use, store, and disclose your personal information, and is written in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website or providing us with your personal information, you consent to the practices described in this policy. For privacy-related enquiries, you can contact us at info@ebinteriors.net.au or on 02 9544 4507.

1. What Information We Collect

We may collect the following types of personal information:

–  Name, email address, phone number, and postal address

–  Information provided through our website contact or enquiry forms

–  Project details and preferences shared during consultations

–  Billing and payment information (processed securely through third-party providers)

–  Communications with our studio, including emails and messages

–  Technical data such as your IP address, browser type, and website usage information (collected automatically via cookies or analytics tools)

We collect only what is reasonably necessary for our business operations and the delivery of our interior design services.

2. How We Collect Information

We collect personal information in the following ways:

–  Directly from you - when you submit an enquiry form, contact us by phone or email, book a consultation, or engage us for a project

–  Through your use of our website - including cookies, analytics, and tracking technologies

–  From third parties - such as referral partners, suppliers, or social media platforms where you interact with our content

3. Why We Collect and Use Your Information

We use your personal information to:

–  Respond to your enquiries and provide information about our services

–  Deliver interior design services and manage client projects

–  Process invoices and payments

–  Communicate with you about your project, appointments, and updates

–  Send promotional content, studio news, or inspiration where you have opted in

–  Improve our website and services through analytics

–  Meet our legal and contractual obligations

We will not use your information for purposes beyond those described above without your consent.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

–  Service providers and contractors who assist in delivering our services (e.g. suppliers, tradespeople, renderers, freight companies) - only what is necessary for the project

–  IT service providers and cloud storage platforms used to manage our business operations

–  Accounting and legal professionals as required

–  Government or regulatory bodies if required by law

Any third parties we share information with are required to handle it in accordance with Australian privacy laws.

5. Project Photography and Portfolio Use

As part of our design services, we may photograph completed client projects for use in our portfolio, website, marketing materials, social media, industry submissions, and press. We will always seek your consent before publishing any imagery that identifies your property, and we will discuss with you what level of detail (such as suburb or street views) you are comfortable being shared publicly.

You may request that images of your project not be used publicly, or that identifying details be limited, at any stage. Where consent is given, it can be withdrawn at any time by contacting us, and we will remove the relevant imagery from future use within a reasonable timeframe.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We store information securely using password-protected systems and encrypted platforms where applicable.

While we take all reasonable precautions, please be aware that no method of electronic transmission or storage is completely secure.

We retain personal information for as long as it is needed for the purpose it was collected, or as required by law. When no longer needed, we will take steps to securely destroy or de-identify the information.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. This may include:

–  Session cookies to keep track of your activity while on our site

–  Analytics cookies (such as Google Analytics) to understand how visitors use our website

You can disable cookies through your browser settings, though this may affect some functionality of our website. By continuing to use our website, you consent to the use of cookies as described in this policy.

8. Links to Third-Party Websites

Our website may include links to third-party websites (such as our suppliers or industry partners). This Privacy Policy does not apply to those websites, and we recommend reviewing their privacy policies independently. We are not responsible for the privacy practices of external sites.

9. Social Media

Our website links to our social media profiles, including Instagram and Pinterest. If you choose to follow, message, comment, or otherwise interact with us through these platforms, the information you share is collected and handled in accordance with that platform's own privacy policy, not this one - we encourage you to review the relevant platform's terms before engaging with us there.

Where our website displays embedded social media feeds or share buttons, the relevant platform may collect data about your visit (such as through cookies) independently of EB Interiors. We do not control, and are not responsible for, this collection.

10. Accessing and Correcting Your Information

Under the Privacy Act 1988 (Cth), you have the right to:

–  Request access to the personal information we hold about you

–  Ask us to correct any information that is inaccurate, incomplete, or out of date

To make a request, please contact us at info@ebinteriors.net.au or 02 9544 4507. We will respond to your request within a reasonable timeframe, and in accordance with our legal obligations. In some circumstances, we may be unable to provide access (for example, where it would affect the privacy of others), and we will explain the reason if this is the case.

11. Marketing Communications

If you have provided your contact details and opted in to receive marketing or studio communications from us, we may send you updates, project inspiration, or studio news. You may unsubscribe from these communications at any time by:

–  Clicking the unsubscribe link in any email we send

–  Contacting us directly at info@ebinteriors.net.au

We will not send you unsolicited marketing communications.

12. Complaints

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us in the first instance so we can address your concern:

–  Email: info@ebinteriors.net.au

–  Phone: 02 9544 4507

We will acknowledge your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

–  Website: www.oaic.gov.au

–  Phone: 1300 363 992

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be published on our website with a revised effective date. We encourage you to review this policy periodically.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy, please contact:

EB Interiors

–  02 9544 4507

–  info@ebinteriors.net.au

All content on this website, including photography, imagery, floor plans, and written material, is the intellectual property of EB Interiors and may not be copied, reproduced, or used without our prior written permission. Full terms of use are set out in our Terms & Conditions.

EB Interiors - Sydney, NSW  |  ebinteriors.net.au